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 Terms & Policy
Terms & Policy

Price, specifications and terms of offers are subject to change without notice. HandEStore.com is not responsible for typographical and/or photographical errors. Products are accompanied by the original manufacturer warranty. Customer pays return shipping charges for all RMA (Return Merchandise Authorization) services. HandEStore.com reserves the right to refuse service to anyone.
Payment Methods
?Visa
?Mastercard
?Discover
?Paypal
Shipping Methods

?HandEStore.com uses the service of USPS.
?nbsp;All shipping package are required to insure
?All orders require 24-48 hours processing time before shipping.
?HandEStore.com does not process orders during weekends.
?No deliveries will be made on Saturday or Sunday.
?HandEStore.com does not guarantee same day shipping.
?All orders shipped within TX will be charged 8.25% sales tax. 9.75% within CA.
Price Matching

HandEStore.com does not price match competitors. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.
Cross-Ship

HandEStore.com does not cross-ship products under any circumstance. All other items may be cross-shipped if the following criteria is met:
1. The customer first agrees to purchase the replacement item.
2. The same make/model item is in stock. Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to HandEStore.com.
?Under no circumstance will HandEStore.com cross-ship merchandise beyond 30 days from the original invoice date.

Sales Tax
Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within Texas will be charged 8.25% sales tax. 9.75% within CA.
Refund Policy
A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform HandEStore.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
Physical Damage Policy
Physical damage to any product purchased at HandEStore.com will effectively void warranty coverage.
Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. HandEStore.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Order status
HandEStore.com will keep you informed of your order status via e-mail. Order status will be at the link of your email once your order has shipped.
Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.
Privacy
HandEStore.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from HandEStore.com are updates to any recent orders and/or returns.
Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-626-965-2142 during HandEStore.com's hours of operation to request an order cancellation. You will receive a check issued by HandEStore.com. in approximately 30 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
?Tax: No tax for all customers outside of Texas. Therefore, there is no need to fax or set up any reseller tax exemption form.
Product listings

HandEStore.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, HandEStore.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from HandEStore.com are provided as resources to customers looking for additional information and/or professional opinion. HandEStore.com does not assume responsibility for the claims and/or representations made on these or any other websites.
Product Revisions
HandEStore.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, HandEStore.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. HandEStore.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, HandEStore.com will not be held responsible for product revision changes.
HandEStore.com Purchase Agreement
By accepting delivery of any product delivered from HAndEStore ("HandEStore.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and HandEStore.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and HandEStore.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from HandEStore.com.
1. HandEStore.com RETURN Procedure
?To return a product in compliance with HandEStore., you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please call 1-626-965-2142 to acquire an RMA number. HandEStore.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by HandEStore.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
?Customer is solely responsible for shipping any returned product to HandEStore.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, HandEStore.com's Return Procedure will be breached and HandEStore.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
?HandEStore.com will not refund to Customer the original shipping charges. In addition, HandEStore.com will assess a 15% restocking fee against the Customer's account on all returns for refund.
3. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon HandEStore.com until it is accepted; HandEStore.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with HandEStore.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the HandEStore.com invoice.
Title; Risk of Loss
HandEStore.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point and risk of loss passes to the Customer upon delivery to the carrier. HandEStore.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow HandEStore.com to sign appropriate documents on Customer's behalf to permit HandEStore.com to protect its purchase money security interest. HandEStore.com will advise Customer of estimated shipping dates, but HandEStore.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Entire Agreement
These terms and conditions, together with HandEStore.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between HandEStore.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between HandEStore.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage. 
 

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